Shipping

Last updated: 10/09/2025

Basic Information

16th Collective currently ships only to the United Kingdom.

Orders are aimed to be packed and dispatched on Mondays, Wednesdays and Fridays at 7pm - order by 6pm on any of these three days for possible same day dispatch (not always guaranteed).

If you contact 16th Collective to change, amend or cancel your order at a time when your order has been packed, or ultimately has already been dispatched, you are unable to change, amend or cancel your order and no refunds will be given. Please place orders carefully.

If you place an order and then contact 16th Collective with a request to expedite your order (e.g. because you need it by a certain day) I will be unable to help you. If you are placing an order for items that you need by a specific date or time, you must leave plenty of room for packing, dispatch, shipping and possible delays.

The estimated shipping times outlined on the shipping options at checkout are from the date that your order is dispatched, not from the date that your order is placed. Once you receive your order dispatch email, your order and the time it takes for it to arrive is the responsibility of Royal Mail.

All orders are shipped with Royal Mail.

All receipts and proof of postage are retained by 16th Collective for 90 days after dispatch. If you think your order is lost, or it arrives damaged, please get in touch. While 16th Collective is not responsible for lost or damaged mail (this is the responsibility of Royal Mail), I may be able to contact Royal Mail to make a claim if you encounter any issues. Claims against lost mail can only be made if the order has not been delivered by the due date plus 7 days for tracked and plus 10 days for non-tracked. If Royal Mail accept the claim, the amount of the claim paid by Royal Mail will only be refunded to you via the payment method used to place your order. Royal Mail do not always compensate the exact cost of the lost or damaged mail, and in the instance where you are not compensated fully or at all, 16th Collective is not liable to cover the losses or remaining losses. The compensation given by Royal Mail often depends on the service you chose at checkout, so it is recommended you use tracked shipping, especially if you are placing an order over £20.

16th Collective cannot always resolve/cover/compensate issues regarding lost/damaged mail but best efforts will be made.

For more information on lost, late or damaged mail please visit the Royal Mail website.

16th Collective recommends that you choose a tracked service if your order is above £20, and that you also record an unpackaging video for your own records should you encounter any issues with your order. If you claim there are damaged or missing items inside your order, and are not able to provide me with an unpackaging recording where the entire package can be seen from sealed to opened, I am unable to resolve the issue.

Cover and compensation

FOR THE UK:

  • Royal Mail may provide compensation of up to £150 for orders shipped with tracked shipping.

  • Royal Mail may provide compensation of up to £20 for non-tracked shipping.

For outside of UK:

  • Royal Mail may provide compensation of up to £50 for international tracked shipping.

  • Royal Mail may provide compensation of up to £20 for non-tracked shipping.